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Anaban VIA

Return & Refund Policy

This privacy policy is effective as of 2021/03/31

Refund of Payment:

All refunds shall be made via the original payment mechanism and to the person who made the original payment, except for Cash on Delivery, where refunds may be made via bank transfer or store credit into the individual’s bank account provided that complete and accurate bank account details are provided to us.

We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline. All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by us. All refunds are conditional upon our acceptance of a valid return of the Product.

We reserve the right to modify the mechanism of processing refunds at any time without notice. The guidelines regarding the refunds process of Anaban Group of Companies.


All returns must be done in accordance with the instructions set out in the Return Policy. Seller is not obliged to agree to any return unless all such instructions are followed to Seller’s and Anaban Group of Companies’ satisfaction. Should Seller agree to the return, Seller will deliver the replacement Product to your specified address.

Permitted returns: Subject to Clause 6.1 in our terms of use page, within 14 days and/or 7 days, depending on the product, from the date of delivery of the Product, you may return a Product when you: receive a product that is fundamentally different in nature from the Product specified in the Customer Contract; receive a faulty or damaged Product; 6.2.3 receive a product that is not as advertised on the platform; the wrong item is delivered; receive a product that has missing parts/items; or receive a product that does not fit (for fashion items).

Repair, replacement, or price reduction: As an alternative to returning faulty or damaged Products under Clause 6.2 of our Terms of Use page, a Customer may request a repair or replacement of such Products. Such request
shall be irrevocable upon notification of the request to Anaban Group of Companies and the Customer
may not later elect for a return under Clause 6.2. Where the Products have not been repaired or replaced within a reasonable time, Anaban Group of Companies may, at its sole discretion, grant to
the Customer a reduction of the price in proportion to the reduced value of the Products, provided that under no circumstance shall such reduction exceed 15 percent. (15%) of the price of the affected Products. Upon repair, replacement, or price reduction being made as aforesaid, the Customer shall
have no further claim against Seller.

Replacement Products: When Anaban Group of Companies has provided replacement Products or given the Customer a refund, the non-conforming Products or parts thereof shall become Seller’s
property and upon request such Products or parts thereof should be shipped back to Seller.

Risk of damage or loss: Risk of damage to or loss of the Products shall pass to the Customer at the time of delivery, or if the Customer wrongfully fails to take delivery of the Products, the time when Seller (via Anaban Group of Companies) has tendered delivery of the Products.

In cases where the customer refuses to take possession of the product without sufficient cause or justification, or returns the item without sufficient cause or justification, as provided under Clause 6 of our Terms of Use page, Anaban Group of Companies will safely keep the item for a period of fifteen (15) days, reckoned from the date Anaban Group of Companies receives the product from the customer. After the lapse of such period, the product or item is deemed abandoned by the customer, and Anaban Group of Companies or Seller may dispose of the product or item. Notwithstanding the foregoing, Anaban Group of Companies will use their best efforts to return the product to the Customer within the time frame provided.

Questions and complaints
If you have any questions or complaints, please contact Anaban Group of Companies using the “Contact Us” page on the Platform. Anaban Group of Companies will liaise with Sellers on your questions and complaints.