All online payments within Anaban Hub are handled by PayNamics. As such, terms for any payment dispute, claims, chargebacks, and bank reversal are subject to their own terms. 

You can contact them through the following channels listed on their website https://www.paynamics.com/terms-of-service: 

• You may reach our merchant support by email: merchant@paynamics.net or telephone: +632 8330 8772
• If you reach us by email, please indicate in the subject of the email the order number and the Sub-merchant information that you wish to discuss or call attention to.
• For your inquiries, please allow us up to 48 hours to respond.